Control Room Management

Tristar Security with its professional management of all its Security site based staff via its in house Control room, has quite naturally been offering its experience in managing client control rooms for many years.

CCTV monitoring as a predominantly technology-based crime reduction measure needs a particular combination of strategic project management and routine day to day Operational procedure for which Tristar Security is well respected in this market sector.

Control Room Management is often identified as the most important determinant of whether a CCTV scheme meets its objectives. The control room manager can exert continuous direct control over the operators, the communication systems between the operators and the outside world, and the evidence-handling systems they use.

Key points in establishing a well run CCTV Control room

• Quality of Control Room Management.
• SIA licensed Operators who are fully trained with knowledge of CCTV systems.
• Control room Operational & Code of Practice document.
• Established working arrangements with external agencies, particularly the police.
• Quality of communication between the Operators and the management.
• Effective logging of incidents, which may be subject to further study, potential evidence and auditing.
• Geographical knowledge of the target area, camera locations and knowledge of crime-related activity.
• Knowledge of relevant legislation such as data protection laws, so that operators keep within the legal limits.
• Establish the routine for hand over of intelligence between operators on different shifts.