Key Holding and Alarm Response

24/7 Key Holding Service

Take the worry out of your home and business security with Tristar’s Keyholding and Alarm Response services.
You can be sure that if your alarm system is activated at home or at work, a fully trained and vetted Alarm Response Officer will be there quickly to deal with the incident giving you peace of mind.

On receipt of activation the Duty Controller locates the nearest Alarm Response vehicle to your premises. All vehicles are fitted with the latest Global Positioning Satellite (GPS) monitoring system, this means our nearest response vehicle will be at your premises quickly and efficiently.

A major advantage of our keyholding service is that we hold a set of keys to your premises so our Alarm Response Officers can respond immediately your alarm is activated, any time, day or night. Rather than putting yourself or your key holder at risk, one of our Officers will deal with any situation from a simple reset of your alarm system, to a potentially dangerous situation.

Finally, we will send you a full Alarm Response Report within one working day giving you full details of the incident.

Alarm Response to CCTV Activations

In addition to responding to alarm activations our Alarm Response Officers can respond to confirmed activations from your CCTV system. If your system is monitored remotely, for example by Securi-Guard, the Duty Controller carries out the same routine as with an alarm activation, immediately sending a Alarm Response vehicle.
The added advantage of CCTV is the Duty Controller is able to notify the Alarm Response Officer of the cause of the activation should an intruder be seen on screen.

Key Holder Escort Service

We also offer a Key Holder Escort service. This is similar to the key holding service, but if an alarm is activated, one of our Alarm Response Officers will escort you or your designated key holder around your property.